FAQ's


If you would prefer to hire a hat rather than buy, here are some frequently asked questions that may help, but we are always on hand to ask any question you have by emailing us on clare@clarelouisemillinery.co.uk

Are all your hats on the website?

No, our collection is constantly changing so to see the whole collection you would need to book in a consultation.

How do I collect and return my hat?

We do ship out our hats, however if you would prefer you can collect them 2 days prior to the event and return within 2 days after the event, or we can drop it to you if you live within 15 miles of Chichester, West Sussex. All of our hats come with a beautiful hat box.

If I choose a hat, can you send it to me when I need it?

Yes, many of our clients live all over the UK so to save you travelling long distances, once you have chosen your hats and agreed the dates we can courier a hat to you for an additional cost.

Do you send hats overseas?

We have supplied hats to weddings and events all over the world and we can also advise on hat wearing etiquette and option for safe carriage to your location and the return. For consultations we can always use facetime or skype.

What about the weather, what do I do if it rains or is windy?

We cannot control the great British weather so we ask you treat your hat with utmost care. Please ensure you use an umbrella, hats and rain do not mix!

When are you open?

We operate an appointment only system, this ensures that you get one to one treatment to ensure you find your perfect hat. Bring your outfit or an idea of colours and then you can try on different styles of hats, headpieces and fascinators.

 

To make an appointment call Clare on 07901 717900 or email me at Clare@clarelouisemillinery.co.uk if we are with clients please leave a message and we will return your call as soon as possible.

How far in advance do I need to book my hat?

It depends on how specific your needs are and which event you are attending but the general rule is that if you want to hire a specific hat for a popular event like Royal Ascot, or Goodwood Races you need to book as early as possible.

We have a vast array of hats to choose from, so even if you need a hat at the last minute there’s usually a hat for you amongst the collection.